Refund policy
We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer a simple and straightforward return policy.
Return Window
You have 40 days from the date you receive your item to request a return.
Condition of Returned Items
Returned items must be in their original, unopened packaging, with all tags attached, and in the same condition you received them. This ensures hygiene and allows us to restock the item for other customers.
How to Initiate a Return
- Contact our friendly customer service team at support@bluebullhoney.com
- We’ll provide you with instructions on how and where to send your return package.
- Important: Please don’t send returns without contacting us first. We won’t be able to accept them.
Return Shipping
Once your return is approved, we’ll provide a return shipping label (for orders within the US) to make the process easier for you.
Refunds
- After we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund request.
- Approved refunds will be processed within 10 business days to your original payment method.
- Please allow additional time for your bank or credit card company to reflect the refund in your account.
- If 15 business days have passed since your return approval and you haven’t received your refund, please contact us at support@bluebullhoney.com
Exceptions and Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchange Policy
For the fastest exchange, we recommend returning your unwanted item and placing a separate order for the desired product.
EU Customers – 14-Day Cooling-Off Period
If you’re located in the European Union, you have an additional 14-day “cooling-off” period to cancel or return your order without justification. The same conditions for returns apply as mentioned above.
Questions?
If you have any questions about our return policy, please don’t hesitate to contact us at support@bluebullhoney.com. We’re always happy to help!
1. What is your return window?
You have 14 days from the date you receive your Blue Bull Honey product to request a return.
2. In what condition must I return the item?
The returned item must be in its original, unopened packaging, with all tags attached, and in the same condition you received it. This ensures hygiene and allows Blue Bull Honey to restock the item for other customers.
3. How do I initiate a return?
Contact Blue Bull Honey’s friendly customer service team at support@bluebullhoney.com. They will provide you with instructions on how and where to send your return package. It’s important not to send returns without contacting them first, as they may not be accepted.
4. Who pays for return shipping?
Blue Bull Honey will provide a return shipping label (for orders within the US) to make the return process easier for you.
5. How long does it take to get a refund?
Once Blue Bull Honey receives and inspects your returned item, they will notify you of the approval or rejection of your refund request. Approved refunds will be processed within 10 business days to your original payment method. You may need to allow additional time for your bank or credit card company to reflect the refund in your account.
6. What happens if I haven’t received my refund after 15 business days?
If 15 business days have passed since your return approval and you haven’t received your refund, please contact Blue Bull Honey’s customer service team at support@bluebullhoney.com.
7. Are there any items that cannot be returned?
Unfortunately, Blue Bull Honey cannot accept returns on sale items or gift cards.
8. Can I exchange an item?
For the fastest exchange, Blue Bull Honey recommends returning your unwanted item and placing a separate order for the desired product.
9. What is the “cooling-off” period for EU customers?
If you’re located in the European Union, you have an additional 14-day “cooling-off” period to cancel or return your Blue Bull Honey order without justification. The same conditions for returns apply as mentioned above.
10. Who can I contact if I have questions about the return policy?
If you have any questions about Blue Bull Honey’s return policy, please don’t hesitate to contact their customer service team at support@bluebullhoney.com.
Customer Service:
Phone:+1 505 4537089
Email: support@bluebullhoney.com
Address: 400 Maple St SE, Albuquerque, NM 87106, United States